Support

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For Adobe Connect product and use *issues, you can contact Adobe Support directly via the options below:

Call:  800-422-3623

Email:  entrsupp@adobe.com

Live Chat:  https://helpx.adobe.com/support/connect.html

*Urgent issues should be reported directly to Adobe Support immediately.  Only Adobe Support has administration access to your account.

Escalation - GetConnect can escalate support tickets for GetConnect clients.  We will require the ticket number form Adobe Support in order to escalate.

To make changes to your account setup or subscriptions, you can contact GetConnect directly via the options below:

Request Adobe Connect Account Changes here

Contact GetConnect with general questions here

For Adobe Captivate Prime product and use *issues, you can contact Adobe Support directly via the options below:

Call:   1-866-335-2256 (U.S. & Canada) 

Email:  Include your case details to open a ticket.

Send your case to: CaptivatePrimeSupport@adobe.com.

Live Chat:  https://helpx.adobe.com/ca/support/captivate-prime.html

You can see how to contact Vimeo Enterprise Support here.

You can see Vimeo Enterprise help here.