For Adobe Connect product and use *issues, you can contact Adobe Support directly via the options below:
Live Chat: https://helpx.adobe.com/support/connect.html
*Urgent issues should be reported directly to Adobe Support immediately. Only Adobe Support has administration access to your account.
Escalation - GetConnect can escalate support tickets for GetConnect clients. We will require the ticket number form Adobe Support in order to escalate.
For Adobe Captivate Prime product and use *issues, you can contact Adobe Support directly via the options below:
Call: 1-866-335-2256 (U.S. & Canada)
Email: Include your case details to open a ticket.
Send your case to: CaptivatePrimeSupport@adobe.com.